Free shipping on orders over 300$ & Express shipping on 500$

frequently asked questions

We are committed to delivering a smooth shopping experience to all of our customers at We've compiled a list of commonly asked questions and given responses below to assist you with your online shopping with us. If you cannot find the answer to your query, please contact us and we will respond as soon as possible.

How do I contact Sigma?

For any inquiries, assistance, or support, reaching out to Sigma is easy. We value direct communication, to get in touch:

Email: [email protected]

Telegram Channel :

Telegram customer support :

Address : 16 SCIENCE PARK DRIVE, (S) 118227, SINGAPORE

We also provide whatsapp phone number for special occasion.

Sigma operates around the clock to provide you with continuous support and service. Our customer service representatives are available 24/7 to assist you with any inquiries or concerns you may have via Telegram.

Inquiries via Email may take a bit longer to get answear. 


Order Processing Time:

Please note that while our customer service is available 24/7, order processing times may vary. On average, it takes up to 6 hours to process a new order. This includes order verification, payment processing, and preparation for shipping.

Once you have finished adding items to your shopping cart and you are ready to complete your order, click “Checkout”. You will then be transferred to our secure server and asked to create a new account or log in. Detailed payment instructions are provided after checkout. You can later revisit this page to see those payment details.

Your order details can be found under My Account -> Orders 

Your account details and any order details are found Here.

Or click “my account” -> “Orders” and there you can view all your past and present orders.

Due to the nature of pharmaceutical products, once an order has been placed and charged, cancellations are not permitted. This policy is in place to ensure the integrity and safety of our products.

After placing your order, we strive to process it promptly to get your products to you as soon as possible. The processing time for orders is typically up to 6 hours.


Once your order has been processed, you will receive a confirmation email containing a tracking ID. This email will be sent to the mailbox you provided during the order placement. Please check your inbox, including your spam or junk folder, in case the email is directed there.


To track your order, you can use any reliable online tracking service, such as 17Track web. Enter the provided tracking ID, and you’ll be able to monitor the status and location of your shipment in real-time.


If you encounter any issues with tracking your order or if you have additional questions, feel free to contact our customer service team through our provided contact channels. We’re here to help and ensure a smooth shopping experience for you.


Thank you for choosing Sigma!

Currently, we are delivering in:

Dubai, UAE, Iran, Jordan, Russia, Malaysia, Indonesia, India, Turkey, Uzbekistan, Egypt, Morocco, South Africa, Brazil, Paraguay, Argentina, Colombia, USA, Germany, Netherlands, England (UK), Spain, Italy, Swiss, Norway, France, Austria, Belgium, Sweden.

Other countries within territory but not list please feel free to contact us.

Your privacy and protection are highly important to us at We are committed to keeping the privacy of your details (such as your name, address, email address, or credit card number) and will never share it with someone else. It is only used to process your order by our approved staff.

Yes, indeed. All payment transactions are processed by using third-party payment processing services. These payment intermediaries are PCI-compliant, which is the highest level of certification, ensuring that all cardholder data is safely stored, processed, and transmitted using industry-standard encryption technology

If you have mistakenly provided the wrong shipping address during the checkout process, we understand that errors can happen. To ensure that your order reaches the correct destination, we recommend taking the following steps: 

Contact Us Immediately:

If you realize that you have entered the wrong shipping address, please contact our customer service team as soon as possible. You can reach us via email at [email protected].

Include Order Details:

When reaching out, provide your order number and the correct shipping address. This information will help us locate your order quickly and make the necessary adjustments.

Time Sensitivity:

It is crucial to contact us before your order is shipped. Once the order has been dispatched, we may not be able to modify the shipping address.

Our team will do their best to assist you promptly and make the necessary changes to ensure your order reaches the correct destination. We appreciate your cooperation in reaching out to us quickly in such situations.

Thank you for your understanding!

In order to process your order quickly, we need the following details from you:

Your billing/shipping information

Your prescription (required for the order of Prescription medicines).

Your payment details. carries a large selection of pharmaceuticals and other healthcare products. If you still can’t find what you’re looking for, please contact one of our pharmacists at [email protected]. We’ll get back to you as soon as possible to let you know if the medication/products you’ve requested are available.

Delivery times may vary depending on the delivery location as well as the type of product you order.

International deliveries may take from 5-15 Days averagely. 

USA Domestic deliveries may take from 1-5 days. (soon will start)


Absolutely! Your safety is our priority. We offer:


Secured Packaging:

Your order is packaged discreetly, ensuring the contents remain confidential.



Our shipping practices are designed to be customs-friendly, minimizing any potential issues.


Thermodynamic Protection (if applicable):

Sensitive products benefit from advanced thermodynamic packaging.


Shop with confidence at Sigma, where your privacy is safeguarded.

No. There are no hidden charges in any of our products

Please check our Payments guides category

  • To benefit from our promotion activities and receive cash back, follow these steps:

    Visit the Promos Page:

    Go to the specific promotion page here, where you’ll find detailed instructions on how to participate and claim your cash back.

    Follow Promotion Instructions:

    Read and follow the instructions provided on the promos page carefully. This may include making a qualifying purchase, entering a code, or completing a specific action.

    Complete the Requirements:

    Ensure you fulfill all the requirements outlined in the promotion instructions to qualify for the cash back offer.

    Claim Your Cash Back:

    After completing the promotion requirements, follow the outlined steps to claim your cash back. This could involve submitting a form, entering a code at checkout, or taking another specified action.

    Contact Sigma Support for Assistance:

    If you encounter any issues or do not receive the cash back as expected, please contact Sigma support at [email protected]. Our customer service team will assist you in resolving any concerns.

    Remember, each promotion may have unique terms and conditions, so be sure to carefully review the details on the promotion page for accurate and personalized instructions.

    Thank you for participating in our promotions at!


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